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Feedback Procedures

We welcome feedback about your experience with MSU Safe Place.

Procedures for Providing Feedback:

Clients are encouraged to express their appreciation of services, or share complaints or concerns about MSU Safe Place in one or more of the following ways:

  • Speak with an MSU Safe Place volunteer, intern, or full-time staff member directly to express a compliment or concern.
  • Contact MSU Safe Place full-time staff by phone or email:
    1. Holly Rosen, Director: (517) 432-9575, rosen2@msu.edu
    2. Alyssa Baumann, Advocacy Coordinator: (517) 432-9570, baumann9@msu.edu
    3. Carolina Brito, Therapist: (517) 353-4152, britocar@msu.edu
    4. Lara Hayden, Volunteer Coordinator: (517) 353-4155, haydenL8@msu.edu
    5. Lauren Nelson, Advocacy Coordinator: (517) 353-4151, nelso685@msu.edu
    6. Erica Schmittdiel, Advocacy Coordinator: (517) 353-9999, schmit56@msu.edu
  • Send a letter to: MSU Safe Place, Mail Processing, 166 Service Road, Room 113A, East Lansing, MI 48824. This would be opened by any staff member and reviewed by the director.
  • If clients are not comfortable communicating directly with a volunteer, intern, or full-time staff member, or sending a letter, please contact the individual’s supervisor:
    1. Lara Hayden supervises undergraduate volunteers and interns: (517) 353-4155, haydenL8@msu.edu
    2. Carolina Brito supervises Social Work graduate interns: (517) 353-4152, britocar@msu.edu
    3. Holly Rosen supervises full- time staff: (517) 432-9575, rosen2@msu.edu
    4. Dr. Alexis Travis, Assistant Provost and Executive Director for University Health and Wellbeing, supervises Holly Rosen: travisa8@msu.edu