Respect and Safety

Clients have the right to:

  • Be treated with dignity and respect.
  • Be informed regarding the scope and availability of services.
  • Have their personal convictions, identities, and cultural beliefs honored and taken into consideration as they are seeking/utilizing services. MSU Safe Place does not discriminate against anyone because of their race, color, gender, age, disability status, socio-economic class, height, weight, national origin, political persuasion, sexual orientation, veteran status, gender identity, ethnicity, culture, religion, immigration status, geographic location, or marital status. The personal convictions, identities, and cultural beliefs of staff will not adversely affect the provision of MSU Safe Place services.
  • Receive services in a clean, safe, affirming environment free from any type of abuse.
  • Be provided with referrals, or receive other Safe Place assistance, if they are no longer eligible for certain services.
  • Follow a grievance procedure if they believe they have been treated unfairly for any reason, without worrying that doing so will affect receipt of future services.

 Quality Services

Clients have the right to:

  • Quality services and care from properly trained volunteers, interns, and full-time staff.
  • Ask questions about Safe Place staff qualifications, training, and professional experience.
  • Make their own decisions about which services they wish to receive, based on program eligibility.
  • Request a transfer from one counselor or advocate to another within the program when possible.
  • Discontinue services at any time, for any reason.

Confidentiality and Privacy

Clients have the right to:

  • Confidentiality regarding what they share with MSU Safe Place staff. Please know that information shared with one staff member is often shared with some or all program staff.
  • Information will not be released outside of the MSU Safe Place program, except for factors outlined in our Confidentiality Policy, which is signed by all clients prior to receiving services.

Client Records

Clients have the right to:

  • Access information in their MSU Safe Place file.
  • Insert information into their client record to correct or amend information they believe is inaccurate.

 Grievance Procedure

Clients are encouraged to express their appreciation of services, or share complaints or concerns about MSU Safe Place in one or more of the following ways:

  • Speak with an MSU Safe Place volunteer, intern, or full-time staff member directly to express a compliment or concern.
  • Contact MSU Safe Place full-time staff by phone or email:
    1. Holly Rosen, Director: (517) 432-9575,
    2. Alyssa Baumann, Advocacy Coordinator: (517) 432-9570,
    3. Carolina Brito, Therapist: (517) 353-4152,
    4. Lara Hayden, Volunteer Coordinator: (517) 353-4155,
    5. Lauren Nelson, Advocacy Coordinator: (517) 353-4151,
    6. Erica Schmittdiel, Advocacy Coordinator: (517) 353-9999,
  • Send a letter to: MSU Safe Place, Mail Processing, 166 Service Road, Room 113A, East Lansing, MI 48824. This would be opened by any staff member and reviewed by the director.
  • If clients are not comfortable communicating directly with a volunteer, intern, or full-time staff member, or sending a letter, please contact the individual’s supervisor:
    1. Lara Hayden supervises undergraduate volunteers and interns: (517) 353-4155,
    2. Carolina Brito supervises Social Work graduate interns: (517) 353-4152,
    3. Holly Rosen supervises full- time staff: (517) 432-9575,
    4. David Weismantel, Executive Director of Student Health and Wellness, supervises Holly Rosen: (517) 353-8933,